bet177's Privacy Policy

This Privacy Policy ("Policy") applies to the bet177 platform and all its associated services. By using the bet177 website or app, you are considered to have consented to the methods of data collection and use described in this Policy. You are requested to read this Policy carefully. To fully understand the terms of using our services, it is also important to read the Terms and Conditions page, as both documents complement each other.

bet177 believes that user privacy is a fundamental right. We do not sell your information to any third party, and it is not used for any improper purpose without your consent. If you have questions about any part of this Policy, please contact our support team.

1.1 Information You Provide Directly

When you register for an account or log in to bet177, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Address and national ID or passport details (for identity verification)
• Payment details during deposits and withdrawals (bKash, Nagad, Rocket, or bank account)

1.2 Automatically Collected Information

While you use the bet177 platform, our system automatically collects certain technical information:

• IP address and device type and operating system
• Browser type and version
• Which pages on the site were visited and how long was spent on them
• Session time and date
• Cookie and local storage data

1.3 Information Received from Third Parties

In some cases we may collect information from legitimate third-party services for the purpose of identity verification or fraud prevention. This information is always used under strict contractual agreements.

bet177 uses your personal information for the following specific purposes:

2.1 Account Management and Identity Verification

We use your mobile number and email address to verify your account after registration, ensure login security, and manage OTP-based authentication. All registered users must be at least 21 years old, and date of birth information is stored to verify this.

2.2 Transaction Processing

Payment information is used to complete your deposit and withdrawal requests. bet177 handles transactions via bKash, Nagad, Rocket, and bank transfer. Records of all transactions are retained for legal and accounting purposes.

2.3 Customer Support

When you contact bet177's 24/7 live chat or email support, stored information is used to quickly verify your identity and resolve your issue. Conversation records are retained for a set period to enable effective support.

2.4 Security and Fraud Prevention

IP addresses and device information are analysed to detect unauthorised logins, multiple account operations, or unusual transactions. This maintains the overall security of the bet177 platform.

2.5 Service Improvement

By analysing user behaviour we improve the platform's design, game selection, and overall user experience. This analysis is used entirely for internal purposes.

3.1 Data Retention Period

Information is retained for as long as your account is active and for as long afterwards as is necessary to meet legal obligations. Even after an account is closed, transaction records are kept for a set period for audit purposes.

3.2 Technical Security Measures

bet177 uses the following technical measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — keeps all data transfers secure
• Password hashing — your password is never stored in plain readable form
• Firewall and intrusion detection systems
• Regular security audits

3.3 Access Control

Only authorised bet177 staff may view user information, and only to the extent necessary to carry out their specific responsibilities. All staff are bound by confidentiality agreements and are required to follow internal data protection policies.

bet177 does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This sharing is limited entirely to transaction processing.

4.2 Identity Verification Services

Trusted third-party services may be used to assist with account verification. These service providers operate under strict confidentiality agreements and may use the information received only for verification purposes.

4.3 Legal Obligations

bet177 may be legally required to provide information in response to a court order from a competent court or a lawful request from a legal authority. In such cases we will provide only the information required within the limits of the legal obligation.

4.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred as part of the assets. If this occurs, users will be notified in advance and protections equivalent to this Privacy Policy will be maintained.

5.1 What Are Cookies

Cookies are small text files stored on your device. bet177 uses cookies to keep the website and app functioning properly and to improve your experience.

5.2 Cookies We Use

• Essential cookies: Essential for login sessions and security — disabling these will prevent the site from working properly.
• Functionality cookies: For remembering your preferred language and settings.
• Analytics cookies: For understanding which pages are used most — completely anonymous.

5.3 Cookie Controls

You can go to your browser settings and disable all cookies other than essential ones. Bear in mind, however, that disabling some cookies may cause certain bet177 features to stop working properly.

All registered users of the bet177 platform enjoy the following rights regarding their personal information:

6.1 Right to Know

You may ask us at any time what information is stored about you and how it is being used. If you contact our support team, full information will be provided to you within a set timeframe.

6.2 Right to Correction

If any information in your profile is incorrect, you may request a correction through account settings or via the support team. Changing verified identity information requires following the support process.

6.3 Right to Close Your Account

You may permanently close your bet177 account by submitting a request to our support team. Even after the account is closed, some information will be retained for a set period due to legal obligations.

6.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages from bet177 if you wish. To do so, go to account settings and change your notification preferences, or inform the support team. This opt-out will not affect essential service-related communications.

To learn about your rights and options regarding responsible gambling, read our Responsible Gaming page, which contains all the information you need to protect yourself.

bet177 is a platform operated strictly for adults. The minimum age to use our services is 21. We do not knowingly collect information from anyone under the age of 21.

If a minor attempts to register and this is detected during verification, the account will be closed immediately and any information collected will be deleted. Our age verification process is designed to ensure this protection.

bet177 reserves the right to change or update this Privacy Policy as needed. Users will be notified of significant changes by email or app notification. Continuing to use the platform after changes have been made will be considered acceptance of the revised policy.

The "Last Updated" date at the top of the page is changed each time an update is made. We recommend that you revisit this page from time to time.

To learn more about bet177 and get a full overview of our services, visit the About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bet177 support team:

• Live Chat: 24/7 direct support — in Bengali and English
• Email: [email protected]

Our support team takes your privacy-related requests seriously and will try to resolve them as quickly as possible. For straightforward answers to common questions, you can also visit our Frequently Asked Questions (FAQ) page.